Conflict Mangement
In this seminar you will learn to identify and analyze conflicts, and proven approaches for conflict resolution.
- Understand the causes behind difficult conversation -how to begin a difficult conversation.
- Detect hidden costs when avoiding difficult conversations.
- What's going on beneath the surface when you are in a conflict.
- What to do with strong emotions –What if they attack what you say and they won’t listen to what you are saying.
- How to frame the objectives of the conversation and maximize the outcome.
How to handle manipulative tactics, unreasonable bosses, problem employees, tough clients and un-cooperative business associates.
After completing this Workshop you have for your Project:
- Understand the nature of conflicts.
- Learn your personal conflict style.
- Learn how to avoid conflicts.
- Learn to identify and analyze conflicts.
- Develop your conflict resolution style.
- Taste the difference of a win-win solution.
- Be able to help others in a conflict.
- Feel confident in mediating conflicts.
BENEFITS
Grow your awareness
Work in a safe and supportive environment.
Get a deeper understanding
Practice conflict resolution techniques.
Personal conflict behavior and tips
Personal conflict resolution Work
Real work conflicts
