Conflict Management
In this seminar you will learn to identify conflicts and to analyze conflicts and proven approaches for conflict resolution.
- Understand the causes behind difficult conversation -how to begin a difficult conversation.
- Detect hidden costs when avoiding difficult conversations.
- What's going on beneath the surface when you are in a conflict.
- What to do with strong emotions – What if they attack what you say and they won’t listen to what you are saying.
- How to frame the objectives of the conversation and maximize the outcome on.
How to handle manipulative tactics, unreasonable bosses, problem employees, tough clients and uncooperative business associates.
After completing this Workshop you have for your Project:
- Understand the nature of conflicts.
- Learn your personal conflict style.
- Learn how to avoid conflicts.
- Learn to identify and analyze conflicts.
- Develop your conflict resolution style.
- Taste the difference of a win-win solution.
- Be able to help others in a conflict.
- Feel confident in mediating conflicts.
- To enhance your benefit, we offer you a pre-work packet.
- This packet provides you with a foundation for the Conflict-Management program It requires a commitment of 3 hours of work on your part, prior to the start of the program.
BENEFITS
Grow your awareness
Work in a safe and supportive environment.
Get a deeper understanding
Practice conflict resolution techniques
Personal conflict behavior and tips
Personal conflict resolution.
Real work conflicts
